Refund Policy
Last updated: May 2025
1. GENERAL POLICY
At SMMLY, we strive to deliver all orders
successfully. However, we understand that
issues may occasionally arise.
2. ELIGIBLE FOR REFUND
You are eligible for a refund if:
- Your order was not started within 24 hours
of payment
- Your order failed completely (0 delivered)
- You were charged incorrectly
3. NOT ELIGIBLE FOR REFUND
Refunds will NOT be given if:
- The order was delivered fully or partially
- Your social media account was private
at the time of order
- You provided an incorrect link
- The followers/likes dropped after delivery
(this is normal for some services)
- You simply changed your mind
4. PARTIAL REFUND
If your order was partially completed, you
will receive a partial refund for the
undelivered portion only.
5. HOW TO REQUEST A REFUND
- Open a support ticket on smmly.org/support
- Provide your order ID and reason
- Refunds are reviewed within 24-48 hours
- Approved refunds are added to your
account balance
6. REFUND METHOD
All refunds are credited back to your
SMMLY account balance. We do not refund
to original payment methods.
7. CONTACT
For refund requests contact us at:
support@smmly.org